Nurse call management software has become increasingly sophisticated enabling modern nurse call systems, which were previously manual, to become fully automated through an array of advanced applications.
Among the most important backbone technologies supporting these systems is Real Time Location System (RTLS). Integrating RTLS offers numerous advantages and opportunities to improve efficiencies and patient satisfaction, collect key data and positively impact outcomes. The following is the third in a multi-part series describing six ways connected intelligence derived from Real Time Location Systems data is revolutionizing traditional caregiver interactions.
Increase patient satisfaction
Since the advent of the Affordable Care Act and HCAHPS scoring, healthcare facilities must meet or exceed certain patient satisfaction scores to receive the highest level of fee reimbursements. New “fee for outcomes” models have encouraged innovations in patient communication tools used to provide feedback to caregivers. Nurse call technology has benefitted from these advances since it is a primary patient communication tool and can have a positive or negative influence on a patient’s satisfaction level. Technology innovators have answered the need to provide immediate patient input by delivering the latest in RTLS technology. Patient response times are measured in real time providing invaluable data for patients, their families and staff. The best nursing departments are in a constant state of process improvement to ensure – and increase – patient satisfaction. Forward thinking healthcare institutions are coming to understand the importance of using advanced RTLS technology.