PATIENT SATISFACTION

Communication and Patient Satisfaction

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How Can RTLS Help You Communicate More Effectively to Improve Patient Satisfaction?

One of the most influencing factors driving patient satisfaction is communication. Three of the four measures RAND Corporation arrived at to assess a patient’s experience in the ED dealt with communication. By being able to provide accurate, reliable real-time location data through RTLS (real time location systems), a patient’s family can be better informed about the patient’s whereabouts and status, having a major influence on patient experience and satisfaction.

Imagine if your ED staff could know when a patient has been sent away from their room/bay for testing and where in the hospital they are physically located. Or imagine if your staff could tell a relative exactly where a patient is if they are not in their room and, with accuracy, how long they’ve been away. Imagine if you could immediately and in real time be notified exactly when a patient is entering a room and notify the appropriate doctors that the patient is ready to be seen. Or, if your staff could know and be notified that it is their turn in the process to visit the patient. Imagine the wasted minutes and hours searching and waiting for patients or staff that could be eliminated if your facility was communicating these critically important pieces of patient information.

With Sonitor Sense™ RTLS, there is no need to ‘imagine’ – it’s possible. RTLS is providing hospitals and medical facilities with the ability to inform concerned family members on the whereabouts of their family member in real time, share their progress in real time, and avoid miscommunications which can negatively impact a patient’s, and their family’s experience. By using Sonitor® RTLS to monitor and locate your facility’s patients, beds, staff, and equipment, you arm your emergency medical staff with access to accurate, bed or bay-level location information, and an overview patient progression throughout the ED.

Sonitor Sense™ RTLS provides unparalleled, accurate, and reliable indoor positioning data. Combining the highest level of accuracy and the fastest update rates the market has to offer, Sonitor’s RTLS can help you track, locate, and manage your patients and communicate important information in real time.

Sonitor Sense RTLS core positioning technology, powered by SmartZoning™ technology, is based on ultrasound which delivers the most consistently accurate and reliable location data. Unlike other technologies used in RTLS (ex. radio frequency and infrared), ultrasound signals are contained by walls, floors, ceilings and even windows and glass partitions. In addition, virtual walls can be easily created to provide sub-room and chair level resolution with up to four distinct zones created with a single device.

As a result, communication and patient satisfaction are greatly increased limiting the amount of wasted time and negative experiences for your patients and staff. Sonitor Sense RTLS can help improve communication and patient satisfaction in the ED by equipping computers in visitor areas with real time location data that can be used by hospital staff to update a patient’s loved ones on their whereabouts. It can share the progress of the patient in real time, avoiding miscommunications that can send family members to an empty room. RTLS can help your facility provide an overall impression of efficiency, ultimately leading to greater patient satisfaction across the scale.

Faster Room Turnover

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How Can RTLS Increase Your ED’s Room Turnover?

Patient wait times in the ED can play a key role in patient satisfaction and the quality of care delivered. Based on insights that RTLS (real time location system) analytics can enable, saving just one minute of a nurse’s time per patient per day over the course of one year, could translate into the necessary time for an LPN to care for several hundred more patients. This means more patients entering your facility, and thus greater return on investment (ROI).

Traditionally RTLS has been leveraged for asset and equipment tracking and management – but consider the value it could deliver to increasing your facility’s room turnover rate.

Imagine The Possibilities

Imagine if your EVS staff could automatically and in real time be notified that a room is ready for cleaning? Or if your staff could speed up even the most basic of tasks, such as cleaning and preparing the patient room or bay between patients? Or if at the push of a button, your staff can inform the facility that a patient has been discharged and a bed is ready and prepped for the next patient?

With Sonitor Sense™ RTLS, there is no need to ‘imagine’—it’s possible. RTLS is providing hospitals and medical facilities with the ability to reduce patient wait times by having faster room turnover rates, having a direct, positive impact on staff workflow and staffing levels. By using Sonitor® RTLS tags to locate and monitor patients, beds, staff, and equipment, you provide your emergency medical staff with access to accurate, real time bed or bay-level status information.

By leveraging RTLS, basic tasks such as cleaning and prepping rooms or bays between patients can be accelerated and as a result, room turnover can be significantly sped up throughout your facility. Specific staff that have been assigned to bed turnover are easily informed, via immediate notification through RTLS (once a patient’s badge is dropped off), that their bed is vacant. Such notifications allow EDs to fill empty beds faster, improving productivity and increasing revenue, which is linked to greater patient satisfaction and higher quality care.

Sonitor Sense RTLS can help reduce the time patients spend waiting by identifying vacant rooms and reducing delays, allowing more time for patient care and potentially shortening their time in the ED. By providing your facility with greater visibility, your staff and patients progress through their perioperative journey and key clinical milestones as fast and thorough as possible—ultimately allowing your facility to confidently do more with less.

Improving Patient Flow

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How Can RTLS Benefit the Emergency Department (ED)?

Patient flow measures, including but not limited to, arrival to departure for admitted and discharged patients, decision to admit, door-to-diagnostic evaluation, and “left before being seen”—will soon be among the various clinical quality measures of EDs. In other words, your facility will soon be, if it is not already, reporting ED measures to the Centers of Medicare and Medicaid Services (CMS). These measures are directly tied to hospital reimbursement and can significantly impact patient satisfaction.

Real Time Location Systems (RTLS) have been a valuable, emerging technology in healthcare for several years now. Traditionally RTLS has been leveraged for asset and equipment tracking and management – but consider the value it could deliver to improving patient flow.

Imagine The Possibilities

Imagine if your ED could eliminate wasted minutes and hours searching and waiting for patients? Or if your staff could automatically be notified that it’s their turn in the process to visit the patient?  Imagine if you could know and be notified exactly when that patient is entering a room? Or if you could immediately and in real time be notified that the patient is now ready for a doctor? Or that the patient is not in their room/bay but has been sent for an MRI and where in the hospital they are physically located? Imagine being able to tell a relative exactly where the patient is if they are not in their room and with accuracy how long they’ve been away.

With Sonitor Sense™ RTLS, there is no need to ‘imagine’ – it’s possible.  Real Time Location Systems are providing hospitals and medical facilities with the ability to accelerate patient flow and shorten patient wait times, without affecting clinical quality, thus improving patient satisfaction. By applying Sonitor® RTLS tags to your facility’s patients, beds, staff, and equipment, you essentially provide your emergency medical staff with access to accurate, bed or bay-level location information, and an overview of patient flow efficiency.

Sonitor Sense RTLS provides unparalleled, accurate, and reliable indoor positioning data. Combining the highest level of accuracy and the fastest update rates the market has to offer, Sonitor’s RTLS can help you track, locate, and manage your patients in real time.

Sonitor Sense RTLS core positioning technology, powered by SmartZoning™ technology, is based on ultrasound which delivers the most consistently accurate and reliable location data. Unlike other technologies used in RTLS (ex. radio frequency and infrared), ultrasound signals are contained by walls, floors, ceilings and even windows and glass partitions. In addition, virtual walls can be easily created to provide sub-room and chair level resolution with up to four distinct zones created with a single device.

As a result, patient flow can easily be monitored and optimized. This can help move patients through the ED more efficiently and ensure that the right patients, staff, and equipment are in the right location at the right time.

Sonitor Sense RTLS can help reduce the time spent searching for patients, staff and equipment, allowing more time for patient care and potentially shortening their time in the ED. These benefits can directly impact patient flow metrics helping to ultimately improve the clinical quality measures of EDs that need to be reported to the Centers of Medicare and Medicaid Services (CMS).